Privacy notice
A plain-English summary of what we collect when you use WellKept Auto, why we collect it, and the controls you have.
What we collect
To match you with cosmetic repair specialists we collect:
- Vehicle details you enter (year, make, model, trim, color, ZIP, drivability).
- Photos of the damaged area that you upload.
- Your description of what happened and your preferences (timing, in-shop vs. mobile).
- Contact information (name, email, phone) only when you choose to book or message a shop.
- Basic technical data needed to operate the site (request logs, device type, approximate region).
We do not knowingly collect data from minors. We do not collect driver's license, VIN, insurance, or payment details for our preliminary assessment flow.
How we use it
We use what you share to produce a preliminary AI assessment, match you with local cosmetic specialists, deliver quotes, and improve the product. We never use your photos or case details for insurance, lending, underwriting, or law-enforcement purposes.
Who sees your information
Your case is only visible to repair shops after you choose to share it with them by requesting a quote or booking. Until then, your case stays inside WellKept Auto and a small number of operators who may review low-confidence cases.
We do not sell your personal data. We do not share it with advertisers. We do not transfer it outside of service providers strictly necessary to run the platform (hosting, error monitoring, transactional email).
Photos and EXIF
Photos you upload are stored only for as long as your case is active plus a short retention window. We strip embedded location (GPS) data from photos before they are shown to shops. Read the full Photo Policy for detail.
Retention
Active cases: kept while you are using the case. Closed or abandoned cases: deleted within 90 days of last activity. Booking records with a completed transaction: kept for up to 24 months for support and dispute resolution.
Your rights
You can request access, correction, or deletion of your data at any time by emailing trust@wellkeptauto.com. We respond within 30 days. Depending on where you live (e.g. California, EU/UK), additional rights may apply — say so in your request and we will honor them.
Security
We use industry-standard encryption in transit and at rest, scoped access controls for operators, and minimum-necessary data sharing with matched shops. No system is perfect; if you believe you've found a vulnerability, please email security@wellkeptauto.com.
Changes
We will update this notice as the product evolves. Material changes will be announced in-app and dated above.